Q. What are deposit waivers in Texas?
A. Deposit waivers in Texas allow certain individuals to avoid paying a deposit when setting up electricity service with a retail energy provider like Think Energy. Deposits are typically required to start service if a customer has questions surrounding their credit history. However, waivers are offered to make electricity service more accessible for eligible individuals.
Q. Which customers are eligible for waivers?
A.
- Over 65: Customers must provide a valid ID and their most recent electricity invoice.
- Letter of Credit: New customers must submit a document from their current provider showing 12 months of on-time payments. Only one late payment is allowed during this period.
- Victim of Family Violence: Customers provide a completed form obtained from their caseworker.
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